Last Updated: May 12, 2026
At AIBigLab.com, we are committed to providing helpful and responsive support to our customers. Below is a clear outline of what our support includes and what it does not cover.
What Support Includes
Our support covers the following:
- Product Access & Delivery Issues Help with downloading files, accessing your order, or receiving download links.
- Installation & Basic Setup Guidance on how to install or set up the product (e.g., importing n8n workflows, using AI prompts, basic script setup).
- Product-Related Questions Clarifications about product features, what is included, licensing terms, and how the product works.
- Technical Issues with Our Products Troubleshooting problems that are directly related to the product itself (e.g., broken links, corrupted files, or errors clearly caused by the product).
- License & Usage Questions Questions regarding how you can (and cannot) use the purchased product.
- Refund Requests (subject to our Refund Policy) We review all eligible refund requests as stated in our Refund Policy.
Response Time: We aim to reply to all support emails within 24–48 business hours (Monday – Friday). During weekends or holidays, responses may take longer.
What Support Does NOT Include
To keep our products affordable, the following are not covered under standard support:
- Custom modifications or customization of products
- Building new features or workflows based on your specific needs
- Debugging issues in your own environment (e.g., server errors, compatibility with your tools, coding mistakes)
- Teaching you how to use AI tools, programming languages, or n8n from scratch
- Issues caused by third-party services (e.g., OpenAI API changes, platform updates)
- Recovering lost files after successful delivery (please keep backups)
- General technical consulting or business advice
How to Contact Support
Please email us at: akonymike@gmail.com
When contacting support, please include:
- Your Order ID (if available)
- The product name you purchased
- A clear description of the issue + screenshots (if possible)
- Your email address used for the purchase
This helps us resolve your issue much faster.
Important Notes
- All products are sold “as is”. We do not offer ongoing maintenance or updates for every product unless specified in the product description.
- Support is provided on a reasonable-effort basis. We will do our best to help you, but success is not guaranteed for every individual setup.
We truly appreciate your understanding and are here to help you get the most value from your purchase.
Need help? Send us an email at akonymike@gmail.com
Thank you for choosing AIBigLab.com! ?
